Privacy Policy

Privacy Commitment

“we” acknowledges and should respect your rights concerning the privacy of data and will not share any personal and sensitive information that you may share with us and/or we may collect from you “Personal Data”.

Why we process personal data

We process your personal data—namely, we collect, use, store, retain, share, delete, and otherwise process your personal data for purposes that you, our data subjects, are informed of and which are communicated to you through privacy notices, forms, and other means or documents.

We use your Personal Data for the following purposes:

To contact you about our products and services that may be of interest to you.

To convey your responses and concerns to you when you contact us via chat channels, phone calls, emails, contact forms, or other messaging platforms.

To do things required to provide PHGo24 products and services.

To respond to feedback, inquiries, particular requests, or conduct subsequent dealings.

To contact you (by phone, SMS, email) to share news about our free advertising, about our commercial promotions, our customer loyalty offers, our rewards and exclusive invitations, our discounts, surveys and other direct marketing that we consider appropriate and of interest to you, according to your preferences and initial interests indicated to us or known, which you can refuse at any time if you do not want to receive this type of notification.

To execute different customer care operations.

To analyze and improve the quality of our products and services.

To relax, for your safety and the security.

TA slack to create statistical insights

To keep the logs of your gaming transaction and KYC identification information according to the laws and regulations.

Use surveys or opinion polls for research and analysis to provide better customer experience or satisfaction.

Make image or video documentation of events for reporting and other internal purposes (for example, to post information about activities on social media pages and websites).

Should use data to personalize the PHGo24’s websites and apps and inform PHGo24 of any potential improvements that can be made.

Legal requirements and regulations compliance.

Process or disclose as may be required by applicable law or regulation.

Depending upon your dealings with PHGo24, we may use your Personal Data to:

You are ka hona chahenge hamaari dairsin me:

To assess your performance and your career development, including workshops, training, seminars and compliance monitoring.

The purpose of this is to register you and your dependents for various healthcare programs like HMO insurance, immunizations, etc.

Management of the separation process, including exit interviews and processing your final pay upon separation.

For legal requirements and to apply for work permits (in PAGCOR), medical licenses, etc.

In order for conducting KYE (KnowYourEmployee) screenings and background checks as mandated by Anti-Money Laundering and Anti-Terrorism Financing laws and other applicable regulations.

In the event that you are not employed, your personal information will be stored for 1 year after the submission date so we can contact you for potential positions that match your skills or capabilities.

B from the moment you collect our events and our marketing:

To store your Personal Data within our database to inform and update you in respect of new promotional programs and future events.

For the purpose of analyzing your Personal Data in order to classify which promotional activities, prizes, and free gifts would be most appropriate for the age group, gender, and other relevant categories you belong to.

To follow your PHGo24 points and your attendance on PHGo24 events.

To confirm your identity at the time of redemption of promotions and rewards.

C, When you register with our online casino, we will:

Deliver products and services relevant to your preferences

To let you know about new promotions and future events

Manage your payments and transactions

Authenticate yourself when new promotions and rewards are redeemed.

McCarthy D, We obtain and process your information for many purposes when using our mobile applications or website:

To assess your eligibility to use our mobile applications or website.

For the purpose of validating your identity and transaction rights via your account.

[Act] to reply to your queries using chat boxes, SMS messages or phone calls and other forms of communication.

In order to process account requests (password resets, profile edits, etc.)

To process your in-game transactions, such as (but not limited to) deposits, withdrawals, and other permitted gaming transactions.

So that the system can verify you.

To meet legal requirements and regulatory obligations.

What personal data we collect and why we collect it

What personal data we collect depends on your interactions with us. They typically include:

Personal information includes full name, nickname, home address, billing address, shipping address, email address, employment information, telephone numbers, other contact information, username, password and one-time PIN OTP.

Images, audio, and video.

This may include personal sensitive data: date of birth, age, nationality, marital status; biometric data; personal data relating to sex, health, education, and government-issued ID documents (ID cards, licenses, social security, etc.

• Resume & employment profile —Education—Employment history—Certificate & training course attended—Resume—Income information

Information on financial details including credit history, bank account, payment vouchers, credit cards and debit card.

You are solely responsible for ensuring that all personal data — including without limitation personal information, sensitive personal information, and privileged information — submitted to PHGo24 is accurate, complete, and up to date.

Collecting Personal Data

We gather Personal Data from you indirectly in different manners via forms, applications, contact streams, and our staff.

Name, Email and Contact Information

During requests, registrations, gaming and other transactions, we may ask for identifying information (such as name and address, as well as contact information (such as email ID and phone number to substantiate your identity. However this doesn’t limit to name, date of birth, contact Address, Email, contact Number, Password and your one-time pin OTP.

Market, Transaction, and Financial Data

Whenever you use our service, we may collect transaction data that you give us. That includes credit or debit card information, account numbers and balances, identity information or documents, and information about your credit transaction history.

Third-Party Information

We can also receive information about you from third parties. PHGo24 will only process Personal Data when you have consented to sharing it with the third party or when we have a legitimate interest in processing Personal Data to provide you with our services or comply with legal obligations or regulations.

Analysis

PHGo24 is unique and is drawing third-party data analysis service providers to work on analysing web traffic. Cookies or Web beacons used by this service

Cookies are small files that our website stores in your personal computer (PC) or mobile devices to remind us about what you like. Cookies can help make your web experience even better by letting our website remember your choices or help you avoid logging in every time you visit our website. You can block the placement of cookies on your PC or mobile device if you do not want for our website to store cookies on your PC or mobile device. But if you block cookies, you may not be able to see some pages or our website may assign you a cookie which you may need to see our website (tell you that you must allow cookies to view our website).

To make your browsing and web access experience better, we collect and analyze only non-identifiable web traffic data, based on:

An Internet Protocol (IP) address.

Search terms you have used

Number of pages and internal links which are viewed on our site

Demographics

Date and time of your visit to your website, number of times you visit

Geolocation

Your operating system

And web browser type.

If you do not want to receive cookies or want your browser to notify you when you receive a cookie, use the options in your web browser. In your browser, click on the Help section to learn how to change your cookie preferences. Finally, feel free to call if you need help — but disabling cookies may make it difficult for you to take full advantage of this website.

Link to third-party websites

On occasion we may include links to third-party websites or advertisements with links to third-party websites. We have no personnel data given to these websites or advertisers because these links are merely provided as a service for you. As such we will not be liable for their security practices. These websites are independently run and have their own privacy policies that you should be mindful of. This privacy policy does not cover any other website or the handling of your information by these organizations. PHGo24 has no control over the content of those websites or their treatment, if any, of your information.

Sharing Personal Data

As a rule, we do not sell your Personal Data to third parties. There are, however, some exceptions that will only be done in limited situations though, when your personal data is shared with third parties for the purpose of completing your transactions with us or in order to comply with legal obligations or regulations.

In cases where you give your consent in our approval forms or through agreeing to the terms and conditions for specific transactions, you allow PHGo24 to transfer your Personal Data to recognized affiliated or independent third parties, domestically or internationally, so that we may enforce or carry out procedures related to the purposes mentioned in this Privacy Policy. You are only be disclosed to or used by any parties if and only it is necessary or required, or allowed by, any applicable laws or regulations.

You agree that we may disclose your Personal Data to the following entities:

Regulatory authorities.

We will disclose possible personal data to legal authorities, which include, but are not limited to the Anti-Money Laundering Council, Philippine Amusement and Gaming Corporation (PAGCOR) and other government departments, offices and agencies, and law enforcement authorities, based on applicable law when we find it necessary to comply with regulatory and legal requirements under existing laws.

We may also share your personal data pursuant to legal processes, national emergencies, statutory requirements for public order and safety, or in compliance with duties under the constitution or laws from the competent authority.

We require all third parties to whom we disclose Personal Data to process such data in a manner consistent with the terms of this Privacy Policy. These third-party service providers are obligated to protect the security of your Personal Data and are not permitted to use your Personal Data for any purpose other than as specified in this Privacy Policy.

Request to access the privacy rights of minor children

PHGo24 is very sensitive to the issues related to privacy and also particularly cautious in communicating with children. PHGo24 does not knowingly collect any Personal Identifiable Information from children under 18 years of age. Our games are for adults only; not for those under the age of 18.

Name, email address, mobile number, personal data related to children and collected from their parents by PHGo24 or other service providers for technical support or other service for PHGo24 use. This personal information is not sold.

We also encourage parents to monitor and supervise their children’s internet activity on a regular basis.

Protecting Your Personal Data

We make reasonable efforts to ensure that personal data that we collect, use, or disclose is accurate, complete and current, as appropriate. At PHGo24, we enforce the provisions of this privacy policy, applying physical, organizational and technological security measures to prevent the loss, misuse, modification, unauthorized or accidental access to, disclosure of, alteration to or destruction of your personal data. We impose robust protective measures as set out below.

Your personal data is stored on secure servers behind firewalls.»

We make use of encryption over computer devices and physical security control mechanisms.

Only employees with expertise and authorization have access to your personal data, and these employees use your personal data under strict security.

Access to Personal Data that you provide to us via our websites and applications is strictly limited to authorized personnel, and can only occur through secure connections and environments.

For your protection, we only reveal the last four digits of your credit card when confirming an order.

When confirming your identity, we use multi-factor authentication.

We have things in place and average physical defense solutions like solid fire suppression systems, role-based access rights, etc.

Data Privacy Retention

We apply the following Personal Data retention criteria:

If a data subject has a contract and transactions with PHGo24 at the time of answering, Personal Data will be stored for the duration of the contract and for this data subject for another ten years after the expiry of the contract.

In the case of a situation where a data subject does not have a current contract but has transactions with PHGo24, Personal Data will be stored in the system for the time of the transaction and 10 years after its implementation.

In case a data subject has no contracts or transctions with PHGo24, Personal Data will be stored for a period of 10 years.

Personal Data are stored in secured facilities and maintained in accordance with industry specifications, specifications, laws and regulations unless otherwise requested to delete them from our systems, databases and hard copies within a reasonable time thereafter and in a manner that complies with limitations defined in applicable laws and regulations. Immediately upon deletion, your Personal Data will no longer be subject to any search or anonymous queries and will be completely removed from all storage locations. However, access or modification to information cannot be obtained through PHGo24 Support Data Security personnel compliance requests with relevant laws and regulations. Individuals will be provided with written notice from PHGo24 Support with the reasons for refusal.

PHGo24 may not supervise and hence, it can enforce different security levels on those devices and applications on which you access our website or application or send us your personal data. Hence, we do not accept liability for the security and privacy of information that might be intercepted prior to our receipt of your Personal Data. Unless you specifically request the Deletion of your Personal Data from our systems, databases, and hardware within a reasonable time period, as governed by the limitations set forth in applicable law and regulation, personal data is stored in secure databases and retained as specified and detailed in industry and regulatory requirements. We will delete your personal data, upon which it no longer becomes subject to any search request and will be removed from all storage locations. But according to applicable laws and regulations, PHGo24 Support may refuse to provide access or edit information upon request. If an individual is refused, PHGo24 Support will send a notice in writing that includes the reason for refusal.

As PHGo24 does not have control over those devices and applications, PHGo24 cannot impose the same security measures on them as well. As a result, we are not responsible for the security and protection of information that may be intercepted before your Personal Data reaches us.

Disposal and Destruction

Once processing activities have ceased, your Personal Data will be processed or disposed of in a secure manner to prevent any further processing, unauthorized access, or disclosure to any third party or the public, which could harm your interests as a data subject.

Privacy Policy Update

PHGo24 may amend this Privacy Policy when necessary or when mandated by the National Privacy Commission or any amendments to the Data Privacy Act of 2012. Any changes to this Privacy Policy will be validly posted on this website and will take effect immediately. Data subjects are encouraged to regularly check for updates. Changes will not be retroactive and will not alter how we process previously collected Personal Data without your consent, unless required by law.

California Consumer Privacy Act (CCPA)

For all Personal Data under CCPA, PHGo24 will not sell, retain, use, or disclose Personal Data for any purpose other than to carry out transactions or services, or to retain, use, or disclose information outside of the direct business relationship between the parties. PHGo24 certifies that they understand and comply with their obligations under CCPA.

How to exercise your data privacy rights

Under the Data Protection Act of 2012, you have the following data privacy rights:

Right to be informed

Right to rectify or correct inaccurate data

Right to delete or block

Right to access

Right to object

Right to data portability

Right to compensation for damages

Right to lodge a complaint

As a data subject, you have the right to reasonably control the flow of your Personal Data. You can exercise your data subject rights yourself or authorize someone else to do so on your behalf, provided you provide specific authorization supported by appropriate documentation, such as a Special Power of Attorney, etc.

 

Your data subject rights may be transferred. In the event of the data subject’s death or incapacity, their legal heirs may exercise the aforementioned rights.

 

If you want to know if PHGo24 holds any of your personal data and the purposes for which they are processed, please fill out and submit the Access Request Form.

 

If you wish to temporarily suspend processing, erase, delete, or modify your personal data, please fill out and submit the Request for Modification and Deletion Form.

 

If you have any questions, concerns, complaints, or requests for compensation related to your privacy rights or personal data, please fill out and submit the Complaint Request Form provided below.

Contact

If you have any concerns or feedback, you can reach out to us through the “Contact Us” menu on our website PHGo24 or by contacting us via text message or emailing our PHGo24 Support.

 

Casino brand: PHGo24

Website: https://PHGo24.com

Email: support@PHGo24.com

Address: PHGo24 Casino, Solaire Resort and Casino, 12th Floor, Theatre Carpark Building, 1 Asean Avenue, Entertainment City Tambo, Parañaque City, 1701 Metro Manila, Philippines.